Modern Customer Support Platform
Streamline your customer conversations, boost satisfaction and grow your business with our all-in-one helpdesk solution.
Trusted by companies worldwide
Features
Everything you need to deliver exceptional customer support in one powerful platform.
Manage all conversations in one place
Handle customer inquiries from multiple channels through a single, unified inbox. No more switching between different platforms.
- Connect email, social media, live chat and more
- View complete customer conversation history
- Assign, tag, and prioritize conversations easily
Omnichannel Support
Connect with customers across email, chat, social media, and more from a single platform.
Live Chat Widget
Engage visitors in real-time with a customizable chat widget that integrates seamlessly with your website.
Automation Workflows
Create powerful automation rules to route, prioritize, and assign conversations based on custom criteria.
Detailed Reporting
Track key metrics with customizable reports to optimize team performance and customer satisfaction.
Knowledge Base
Build a self-service help center to answer common questions and reduce support volume.
Mobile Applications
Manage customer support on the go with native iOS and Android applications for your team.
AI Assistant
Cut down support times and increase efficiency with our intelligent AI-powered virtual assistant.
Meet Captain - Your Smart AI Assistant
Automate Routine Inquiries
Let Captain handle frequently asked questions and common issues automatically, freeing your team to focus on complex cases.
Continuous Learning
Captain improves over time by learning from your team's responses and customer interactions, becoming smarter with every conversation.
Response Suggestions
Get intelligent response suggestions based on conversation context, helping your agents reply quickly and consistently.
67%
Reduction in first response time
42%
Increase in agent productivity
24/7
Automated support availability
Multilingual Support
Captain can understand and respond in multiple languages, helping you support global customers.
Knowledge Base Integration
Connect Captain to your help center articles to provide accurate and consistent answers to customer questions.
Smart Escalation
Captain intelligently identifies when a human agent should take over, ensuring customers get the best possible support.
Conversation Management
Keep all your customer conversations in one place with our powerful unified inbox.
Streamline Your Customer Support Workflow
Unified Inbox
Handle conversations from email, social media, live chat, and more in a single interface, eliminating the need to switch between tools.
Organized Conversations
Categorize and prioritize conversations with custom labels, tags, and filters to ensure nothing falls through the cracks.
Team Collaboration
Work together seamlessly with internal notes, @mentions, and conversation assignments to provide faster, more efficient support.
Customer Context
View complete customer profiles, past conversations, and purchase history alongside each conversation for personalized support.
SLA Management
Set and track Service Level Agreements with automated notifications to ensure timely responses to customer inquiries.
Workflow Automation
Create custom automation rules to route, prioritize and assign conversations based on keywords, channels, or customer attributes.
Saved Responses
Create and share templated responses for common questions to save time and ensure consistent messaging across your team.
Email Integration
Connect your support email addresses to handle email conversations directly within the platform without switching tools.
Activity Reporting
Track conversation metrics and agent performance with detailed reports to identify trends and areas for improvement.
"Since implementing this unified inbox, our response times have decreased by 45% and customer satisfaction has increased dramatically. The ability to manage all conversations in one place has been a game-changer for our support team."
Sarah Johnson
Customer Support Director, TechCorp
Help Center
Deliver smooth self-service experiences with our powerful knowledge base and help center solutions.
Empower Your Customers with Self-Service
Comprehensive Knowledge Base
Create and organize support articles, guides, and FAQs to help customers quickly find answers to common questions.
Powerful Search Functionality
Advanced search with smart suggestions helps customers quickly find exactly what they're looking for.
Seamless Support Escalation
When customers can't find what they need, they can easily start a conversation with your support team right from the help center.
70%
Reduction in support tickets
24/7
Always available support
90%
Customer satisfaction rate
Customizable Design
Tailor your help center design to match your brand with custom colors, logos, and layouts.
Multilingual Support
Create content in multiple languages to serve your global customer base effectively.
Detailed Analytics
Track article performance, search terms, and user behavior to improve your content strategy.
Content Categories
Organize your knowledge base into categories and subcategories for easy navigation.
Article Feedback
Collect user feedback on articles to identify areas for improvement and track content quality.
Smart Suggestions
Automatically suggest relevant articles based on customer queries and behavior patterns.
Create a Self-Service Experience
Reduce support volume and improve customer satisfaction by providing a comprehensive knowledge base where customers can find answers instantly.
FAQs and Troubleshooting Guides
Provide step-by-step solutions to common problems, reducing the need for direct support.
Product Documentation
Create comprehensive product guides, feature explanations, and tutorials for your customers.
Integrated Live Support
Seamlessly transition customers to live chat when they need additional assistance.
Testimonials
See what our customers are saying about their experience with our platform.
"We've reduced our response time by 45% and increased customer satisfaction by 60% since implementing this platform. The unified inbox and AI assistant have transformed how we handle customer inquiries."
Sarah Johnson
Customer Support Director, TechCorp
"The knowledge base feature has reduced our ticket volume by 70%. Our customers love finding answers on their own, and when they do need help, the conversation is seamless across all channels."
Michael Rodriguez
Product Manager, InnovateCo
"As a small team handling thousands of customers, we needed automation that works. The AI assistant handles 65% of our inquiries automatically, allowing us to focus on complex issues that need a human touch."
Emily Chen
CEO, StartupBoost
"Before implementing this customer support platform, our team was overwhelmed with tickets from multiple channels. Now, we've streamlined our workflow, improved collaboration, and provided faster responses. Our customer satisfaction ratings have increased by 35%, and our team is happier and more productive."
Alex Washington
Head of Customer Experience, GrowthLabs
Customer Success by the Numbers
Our platform delivers measurable results for businesses of all sizes.
45%
Faster response times
70%
Reduction in support tickets
35%
Increase in customer satisfaction
65%
Inquiries handled by AI
Join thousands of businesses delivering exceptional customer support.
Start Your Free TrialSimple, Transparent Pricing
Choose the perfect plan that fits your support needs. Scale as you grow with no hidden fees.
Starter
Perfect for small teams just getting started
- Up to 3 team members
- Basic chat support
- 500 conversations/month
- No AI assistant
Professional
Everything you need for growing teams
- Unlimited team members
- Advanced reporting
- 5,000 conversations/month
- Basic AI assistant
Enterprise
Advanced features for larger organizations
- Unlimited everything
- Custom integrations
- Unlimited conversations
- Advanced AI assistant
Everything you need, at every price point
Compare features across all plans to find the right fit for your team
AI-Powered Support
Leverage advanced AI to handle routine inquiries automatically, reducing response time and team workload.
Advanced Analytics
Gain insights into your support performance with detailed metrics, trends, and actionable reports.
Frequently Asked Questions
Yes, you can upgrade or downgrade your plan at any time. When you upgrade, you'll be charged a prorated amount for the remainder of your billing cycle. When you downgrade, the changes will take effect at the start of your next billing cycle.
Yes, we offer a 14-day free trial of our Professional plan. No credit card is required to start your trial. You can upgrade to a paid plan anytime during or after your trial period.
If you exceed your plan's conversation limits, you can continue using the platform, but we'll notify you about the overage. You can either upgrade to a higher tier plan or pay for the additional usage based on our overage rates.
Ready to transform your customer support?
Join thousands of businesses providing exceptional support experiences with our platform.
Transform Your Customer Experience Today
Join thousands of businesses delivering exceptional support with our all-in-one customer communication platform.
Resolution rate improvement
Response time reduction
"This platform has completely transformed how we engage with customers. Support resolution times decreased by 35%."
— Sarah K., Customer Success Manager
Why teams choose our platform
Unified Conversations
All your customer communications in one place, creating seamless support experiences.
AI-Powered Support
Smart automation that handles routine inquiries, letting your team focus on complex issues.
Actionable Insights
Detailed analytics that help you understand customer needs and improve team performance.